State of Massachusetts Communications Coordinator in Framingham, Massachusetts


This position is designated as an Emergency Personnel position. Due to the nature of the job functions and responsibilities, the Communications Coordinator may be required to report to work even if state offices are closed or the Governor has directed that non-emergency state workers not report to work.

The Communications Coordinator is responsible for coordinating and supervising the installation, operation and maintenance of MEMA’s statewide radio system, audio devices, data receiving devices, and electronic and electrical communications equipment. The Communications Coordinator is responsible for: maintaining MEMA’s extensive state-wide VHF radio system (including dispatch consoles, towers, antennas and microwave transmitters/receivers); maintaining MEMA VHF radios in 351 municipal emergency operations centers as well as portable and mobile radios; maintaining MEMA’s 800 MHz radios and the interface with the state 800 MHz system; maintaining the national/FEMA low band radio system that connects MEMA to the federal emergency radio network; maintaining and operating MEMA’s Mobile Communications Support Trailer; maintaining and deploying MEMA’s cache of portable radios which are frequently deployed in support of communications operations at planned and no-notice events; and supporting operable and interoperable communications at planned and no-notice events, including the creation of interoperable communications plans and ICS 205's, the facilitation of channel patches, coordinating with the Statewide Interoperability Coordinator (SWIC) in the Executive Office of Public Safety and Security and the Statewide Communications Team, including Communications Leaders (COMML's) and Communications Technicians (COMMT's), and otherwise providing tactical communications support in the field.

The Communications Coordinator is responsible for the maintenance and operation of the Agency’s communications systems. The Communications Coordinator examines, maintains, inspects, troubleshoots and tests radio transmitting and receiving equipment for damage or malfunction; and performs related work as required, including fixed and mobile sites, antennae, towers as well as microwave transmitting and receiving equipment, telephone circuits, radio and microwave equipment, analog and digital base stations, repeaters, multiplex terminals, combiners, cavities, and duplexers. The Communications Coordinator conducts site visits of MEMA’s communications systems for visual inspection, documentation and preventive maintenance; conducts surveys to validate accuracy and coverage of existing systems; evaluates technical capability of equipment such as mobile and portable radios as well as base stations and microwave networks; and evaluates performance of vendors and contractors to determine if they have met contractual agreements and met FCC regulations.

The Communications Coordinator prepares bid specifications for new equipment, maintenance and/or repair contracts, and tower facility installation.

The Communications Coordinator keeps apprised of emerging technologies and recommends appropriate purchases and upgrades to MEMA’s systems. The Communications Coordinator coordinates with local, state, federal and private sector partners on communications and interoperability issues, strategies and infrastructure, and ensures that technical and operational information about public safety communications systems are kept current and shared.

The Communications Coordinator may be required to be on-call 24/7, and may be directed to respond to emergency situations.


  1. Maintains MEMA’s communications systems, which includes fixed, mobile and microwave transmitting and receiving equipment. This may include equipment installation, maintenance and repair.

  2. Troubleshoots telephone circuits, radio and microwave equipment, analog and digital base stations, repeaters, multiplex terminals, combiners, cavities and duplexers.

  3. Examines, inspects, and tests all MEMA radio transmitting and receiving equipment and infrastructure; maintain and repair such equipment and infrastructure. These tasks will require site visits to equipment locations, several of which are in remote areas.

  4. Installs fixed and mobile radio transmitting and receiving equipment using hand tools and measuring instruments, and follows diagrams and specifications; examines and inspects such equipment for damaged components and loose or broken connections and makes replacements or repairs as necessary; tests radio transmitting and receiving equipment in accordance with diagrams and specifications using hand tools and measuring instruments.

  5. Initiates plans and specifications for radio systems, infrastructure, equipment and other electronic devices (microwave, data control, telemetry devices, inter-communication) for installation, repair and/or maintenance contract bids; receives bids and recommends award of bid.

  6. Maintains inventory of and records for all MEMA communications equipment (including MEMA’s cache of more than 400 mobile and portable units) and structures. Issues appropriate communications equipment to personnel in support of routine and/or emergency situations.

  7. Coordinates plans for the construction and maintenance of agency leased circuits.

  8. As directed by the Communications and Field Support Manager, Response and Field Services Section Chief, Deputy Director and/or Director, responds in field during times of emergency to support and ensure continuity of radio and other lines of communication. Works with local, state, tribal, federal and private sector partners to establish emergency communications.

  9. As needed, instructs personnel in various elements of radio operation. Provides just-in-time training for agency staff during disaster operations, as well as users of MEMA emergency communications equipment at scenes.

  10. Receives, reviews and disseminates all changes to existing regulations relative to Federal Communications directives and/or actions taken as a result of new policies and changes to all appropriate personnel.

  11. Determines needs for equipment, material, spare parts to address operational and backup supply needs essential to MEMA’s communications program and capabilities. These needs may be forecasted based upon previous experience/usage rates. Makes recommendations to address the needs.

  12. Keeps apprised of emerging technologies and enhancements related to the field of communications, and recommends appropriate purchases and upgrades to MEMA’s systems.

  13. Working in coordination with the MEMA Fiscal Unit, prepares RFR/bid specifications for equipment purchases, equipment and infrastructure installation, replacement, and/or removal, repair and/or maintenance contracts. Reviews bids received in response to RFRs, and make recommendations for contract.

  14. Plans and, where necessary, assigns work related to equipment and infrastructure installation, replacement, and/or removal, repair and/or maintenance.

  15. Attends and participates in local, state, federal and private sector partner meetings and conferences related to communications programs.

  16. Assists the Communications Unit in establishing, directing and maintaining a statewide emergency communications capability, which includes state, county, intercity, community, federal, commercial, industrial and amateur radio systems.

  17. Maintains MEMA’s mobile communications support unit, and deploys unit as needed/directed.

  18. Prepares specifications for electronic equipment in Agency vehicles. This equipment includes two-way radios, electronic sirens and control systems, vehicle equipment consoles and signal warning systems. Assists in the installation of such equipment.

  19. Confers with agency staff, state, local, federal and private sector partners to exchange communications information and resolve problems.

  20. Required to travel to off-site locations to work on communications projects as assigned.

  21. Advanced computer knowledge in Windows based radio-programming software. Thorough knowledge of methods, materials, tools, and equipment used in the installation, testing, maintenance, repair and operation of telephone, fixed and mobile radio transmitting and receiving equipment.

  22. Participates in emergency operations and in drills and exercises – including nuclear drills and exercises - as required.

  23. May be required to work extended hours, including during nights and weekends for planned events or in the event of an emergency affecting the Commonwealth.

  24. May be required to travel for overnight stays.

  25. Will be required to carry and use a radio when away from the office during duty hours to ensure enhanced communications with headquarters and/or regional offices.

  26. Must have basic computer knowledge and experience, and a willingness to learn advanced applications as they pertain to assigned duties and responsibilities.

  27. Must have the ability to provide for his/her reliable transportation to and from work or assigned locations, on a daily basis as well as during an emergency activation.

  28. Must have ability to form harmonious working relations with others and be able to work well as part of a team.

  29. Perform related work as required or assigned.


Communications Coordinator works in confined areas and under exposure to the hazards of high voltage and adverse weather conditions; responds to emergency calls outside of normal shifts; lifts and carries heavy objects; and may operate a motor vehicle for job related travel.


  1. Certifications as a COM-L and COM-T in Massachusetts. If not currently certified, certification for this will be required within six months of hire.

  2. Ability to work well with external partners from local, state, federal, non-governmental and private sector organizations.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) two years of full-time or equivalent part-time, technical experience with land mobile radio (LMR) two-way radio communications and systems, or (B) any equivalent combination of the required experience and the substitution below.


  1. A diploma or certificate from a recognized trade, technical or vocational school above the high school level with a major in radio, radio and television or electronics may be substituted for a maximum of one year of the required experience.*

  2. An Associate’s or higher degree with a major in electronics or electronics engineering may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Equipment, Facilities & Services

Organization: *Emergency Management Agency

Title: Communications Coordinator

Location: Massachusetts-Framingham-400 Worcester Road

Requisition ID: 17000250