International Data Group Client Success Associate in Framingham, Massachusetts
The CIO Executive Council is seeking a Client Success Associate to support mid-market and leadership development accounts.
The Client Success Associate works in collaboration with our Client Relationship Managers to help support client engagement and provide a high level of customer service to our clients.
Manages salesforce entry and reconciliation of in person events.
Works in conjunction with Content team on logistics of custom CEC roundtables.
Promote events internally & externally (i.e.: LinkedIn Groups).
Coordination and management of expert connections; scheduling and client feedback.
Supports the relationship of “VIP” accounts.
Conducts welcome/orientation calls with new members.
Work cohesively with Client Relationship Managers on the support of account activity.
Deliver the highest level of client satisfaction for member base.
Ability to thrive in a fast-paced, high energy, team-oriented environment
Strong communication skills, both verbal and written.
Extremely detail oriented and an adept multi-tasker
Able to work cross-functionally within the organization and with external clients
Have excellent written and oral communication skills
Salesforce.com experience preferred
Please be sure to upload a formatted version of your resume and cover letter during the application process.
Career Level: Experienced (Non-Manager)
External Company Name: International Data Group, Inc.
External Company URL: http://www.idg.com