International Data Group Client Success Associate in Framingham, Massachusetts

The CIO Executive Council is seeking a Client Success Associate to support mid-market and leadership development accounts.

The Client Success Associate works in collaboration with our Client Relationship Managers to help support client engagement and provide a high level of customer service to our clients.

  • Manages salesforce entry and reconciliation of in person events.

  • Works in conjunction with Content team on logistics of custom CEC roundtables.

  • Promote events internally & externally (i.e.: LinkedIn Groups).

  • Coordination and management of expert connections; scheduling and client feedback.

  • Supports the relationship of “VIP” accounts.

  • Conducts welcome/orientation calls with new members.

  • Work cohesively with Client Relationship Managers on the support of account activity.

  • Salesforce reporting.

  • Deliver the highest level of client satisfaction for member base.

  • Ability to thrive in a fast-paced, high energy, team-oriented environment

  • Strong communication skills, both verbal and written.

  • Extremely detail oriented and an adept multi-tasker

  • Able to work cross-functionally within the organization and with external clients

  • Have excellent written and oral communication skills

  • BS/BA required

  • Salesforce.com experience preferred

Please be sure to upload a formatted version of your resume and cover letter during the application process.

ID: 2017-1222

Career Level: Experienced (Non-Manager)

External Company Name: International Data Group, Inc.

External Company URL: http://www.idg.com