Staples Associate Product Manager, Print & Marketing Services e-Commerce in Framingham, Massachusetts
_Introduction: _ Headquartered in Framingham, MA Staples has more than 90,000 employees worldwide, operating in more than 26 countries. Staples, Inc. is a Fortune 500 company and is proud to be a leader in Internet retail. Staples associates have the opportunity to contribute innovate and share in the company’s financial success. For almost 30 years, Staples has served the needs of business customers and its vision is to provide every product businesses need to succeed.
The Associate Product Manager will join our Global eCommerce team tasked with strategy, innovation, planning and managing the Print & Marketing Services features for all North America business units (Staples.com, Staples.ca ,Staples Business Advantage and Quill). The vision for this team is to bring world-class Print & Marketing Services experience for Staples Business Units across North America and develop best practices that can be leveraged throughout global e-Commerce
_Position Summary:_ The Associate Product Manager will be part of a team responsible for the execution of product strategy for Staples Print & Marketing Services Platforms. The associate will partner with Product Managers to work with key stakeholders within all Staples Business Units to design and build functionality that will drive execution of Staples’ strategic objectives. We are looking for experienced personnel who want to help drive the future of this critical platform. A successful candidate will have an established background in developing online customer-facing experiences, data flows and data mapping, and a motivation to achieve results in agile environment. _Primary Responsibilities:_ * Gather and analyze data for internal and external customer needs, opportunities and gaps. * Translate data into impactful solutions/product features in order to deliver a world-class experience. * Create and refine artifacts such as use cases, user stories, and process flows to communicate features to both the engineering teams and stakeholders. * Map out processes, identify process improvements and influence teams * Manage and drive the short-term feature delivery schedule * Identify and raise issues that may compromise feature delivery success * Partner closely with engineering teams to deliver scalable solutions * Perform user acceptance testing on new features * Establish & track key performance indicators (KPI’s) to track progress of newly deployed product features. * Manage multiple tasks concurrently and work within tight deadlines to balance workload effectively.
_Basic:_ * Bachelor’s degree from four-year college or equivalent experience * 3-5 years applicable experience e.g. experience gathering & documenting requirements, authoring user stories and acceptance criteria, building wireframes, and creating other associated artifacts to inform software engineers and the development process * Experience effectively communicating with all levels of management and influencing various stakeholders * Organized and creative problem solver – ability to analyze complex data and user requests into simple design approved solutions. * Experience facilitating meetings and managing conflict. * Analytical skills to elicit and analyze requirements and define scope objectives. * Familiarity with relational database concepts, and client-server concepts. Data mapping and gap analysis. * Working knowledge of databases and Microsoft Office products (Access, Excel, PowerPoint, Project, Visio and Word)
_Preferred:_ * Some development experience in Java / HTML or XML is preferred * High energy, detail-oriented, and organized, including an ability to support multiple simultaneous projects and program elements in a fast-paced environment * Extremely outward facing, with strong written and verbal communication, interpersonal, and follow-up skills preferably with past experience in a client service environment * Entrepreneurial mentality; willingness to roll up the sleeves and do whatever is necessary to meet team goals * Experience in a large ecommerce or other B2B or consumer facing technology/web environment * Demonstrated ability and willingness to learn new skills /Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law./
Title: Associate Product Manager, Print & Marketing Services e-Commerce
Requisition ID: 1012122