Citizens Bank Strategic Communications Manager in Dedham, Massachusetts


The Communications Manager supports execution of the strategic positioning of our people agenda, leveraging a variety of communications modes and methods to inform, motivate and engage colleagues. Utilize your communication skills assisting the head of Executive Communications, strategizing and executing employee communications for a wide variety of audiences in support of Human Resources, and the office of the Chief Executive.

Key responsibilities:

•Executive Communications - Develop and manage communication plans that are aligned with the company’s overarching communications strategy. Provide business-level communications support in the form of communication strategies and tactical plans, written pieces, speeches, presentations, videos and key stakeholder meetings with internal and external audiences. Measure impact across all channels and focus on continuous improvement.

•Internal Communications - Ensure successful development and delivery of a variety of high-profile business communication programs and initiatives across the company, including select internal communications; messaging for executive leadership group meetings; and providing issues management-related communications support.

•Project Management – Ability to manage communications deliverables flawlessly across a number of businesses, programs and internal partners


Required Skills/Experience:

•8+ years – Corporate, Internal and Executive Communications experience

•Exceptional verbal and written communications skills

•Ability to think strategically while leading execution

•Presentation skills delivered through a variety of media; talking points, presentations, written scripts, audio and video

•Desire to thrive in fast-paced, challenging environment with tight deadlines

•Teamwork minded, strong organizations skills

•Adept at communicating to varying levels of audiences

•Expertise in PowerPoint MS word, excel and SharePoint

Preferred Experience:

•Financial Services experience

•Degree in Communication or related field

•Flexibility to travel within Citizens’ footprint

Hours & Work Schedule

Hours per Week: 8:00-5:00

Work Schedule: Monday-Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.