Citizens Bank Strategic Communications and Marketing Manager-Commercial Banking in Dedham, Massachusetts


The Strategic Communications & Marketing Manager - Commercial Banking leads all communication and marketing efforts within a business line or in support of strategic corporate initiatives. This includes the development, management and execution of a communications and marketing strategy that delivers world class communications, marketing, and business support. Areas of responsibility include business line-specific or initiative-specific internal communications, client/prospect communications and sales materials. Integrates and coordinates messages across audiences and channels ensuring alignment with corporate messaging and brand.

A comprehensive understanding of Commercial Treasury Management, Communications and Marketing is integral to this position. In addition to being highly motivated, the ideal candidate for this position will excel in a matrix management environment, have strong collaboration skills, ability to negotiate, and work independently.

Key responsibilities:

•Leads internal communications strategy and execution of individual communications for the business line’s product capabilities and other initiatives across all of Commercial Banking. Effectively builds relationships with the organization to help achieve business line, division, and corporate goals. Provides counsel and communications supports to business line stakeholders.

•Leads client communication plans and executes against individual communications that clearly share product changes and other business line initiatives.

•Develops business line marketing plans and individual marketing initiatives that promote cross-sell of product capabilities to prospects and clients through thought leadership and other tactics. Creates effective business line content and graphics that are shared across multiple channels. Ensures that marketing initiatives and content are achieving measurable results, and align with corporate brand, compliance, and media relations/internal communications.

•Develops materials for the business line sales force to use in effectively cross-selling product capabilities. Validates that materials are effective and achieving desired results


Required Skills/Experience:

·8+ years – Internal Communications and/or marketing experience

·Exceptional verbal and written communications skills

·Adept at communicating to various audiences and via various channels

·Ability to think strategically while leading execution

·Desire to thrive in fast-paced, challenging environment with tight deadlines

·Teamwork minded, strong organizations skills

·Expertise in PowerPoint MS word, excel and SharePoint

Preferred Experience:

  • Commercial Banking and/or Treasury Management experience

  • Flexibility to travel within Citizens’ footprint

Hours & Work Schedule

Hours per Week: 8:00-5:00

Work Schedule: Monday-Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.