Citizens Bank Sales and Service Development Manager in Dedham, Massachusetts


The Sales and Service Development Manager provides consultation, educational tools, programs and sales tools to the frontline colleagues of Retail, Business Banking and Wealth Management to assist them in achievement of their sales goals and objectives.

Primary responsibilities include:

  • Developing and implementing effective and creative sales & service support tools for Consumer Banking, Business Banking, Consumer Finance and Wealth Management

  • Working closely with Business Strategists, Consumer and Business Banking Communications team to support the development of concepts and content for sales & service support materials

  • Providing support that helps make connections between marketing programs, Customer Experience Process (CEP), Branch Operating Routines and Service Standards

  • Representing Sales Development and the business line on project teams for new systems related to the sales process and development of new customer programs, services or products for the purpose of developing effective programs and work flows, creating effective sales tools and representing the customer experience and branch colleague experience

  • Partnering with Development (Training) to enhance sales & service process behaviors to improve the customer experience and colleague productivity across the Consumer bank

  • Collaborating with Marketing Campaign team, Retail Banking leadership, Branch Operations and other business lines to develop sales messaging for communications to the field


Required Skills/Experience:

  • 5+ years experience of Branch Manager, Business Banking, Wealth Management, Marketing and/or other support role experience in a financial services company

  • Proficiency in Microsoft Office Word, Excel and PowerPoint

  • Strong written and verbal communication skills

  • Strong ability to influence

  • Ability to think creatively while managing multiple priorities

  • Project management experience


  • Bachelor's Degree preferred, but not required

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday, 8:30am - 5:00pm

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.