Citizens Bank Director of Retail Distribution Planning in Dedham, Massachusetts


Citizens Bank is seeking talented candidates to lead our Retail Distribution Planning, supporting Citizens Retail Bank Distribution, Traditional and In-Store Branch Innovations, and ATM distribution teams.

In close partnership with functional support teams and front line businesses, Retail Distribution Planning Strategywill lead the critical thinking and strategy delivery for both the current and future state of the Citizens retail distribution network. This position will determine the configurationscategorization of our markets for growth opportunity and the most advantageous deployment of new branch designs and innovative ATMs. In addition, this role will drive the strategic thinking for how we evolve branch formats into the technologically driven future of banking, the intent in the portfolio of branch formats, how we interact with customers, and what our staffing support models should evolve to. This position will also develop, propose and present drive the business cases necessary to secure funding for the current and future changes to the retail network.

The Manager will report to the Head of Retail Network Transformation Distribution Planning & Development and and will manage project teams in solving complex problems and implementation issues critical to the company. This role will manage a small team of direct reports.

The position represents an excellent opportunity for candidates to:

  • Guide and influence the future direction of Citizens Bank and our network of 1,150 branches and 3,500+ ATMs.

  • Develop expertise and connections across a variety of functions and businesses that leverage our branches, colleagues and ATMs

  • Gain exposure to and influence the agenda of Citizens Consumer bank executive management

  • Develop personal problem solving, communications and leadership skills in a partnership driven environment of active mentorship and coaching



Required Skills/Experience:

  • Proven success in prior leadership roles in high performing for profit organizations - Retail banking, or consulting g preferred

  • Experience with a high profile management consulting firm and/or a strategic consulting role within financial services

  • High level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership

  • Strong end-to-end generalist problem solving skills (e.g., defining and deconstructing problems, structuring quantitative and qualitative analyses, identifying implications)

  • Holistic analysis of operational and financial data to make a recommendation

  • Very strong technical capabilities and knowledge

  • Preparing and delivering concise communication materials for senior management

  • Strong interpersonal, collaboration and leadership skills - an ability to lead and influence colleagues at various levels and achieve goals without a direct management mandate.

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 8:00am - 5:00pm; Monday - Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.