Citizens Bank Business Banking Market Manager - RM I, Canton, MA in Canton, Massachusetts


The Business Banking Market Manager - RM I will manage a team of Relationship Managers responsible for Business Banking customers in the 500k – 5 MM market. The Market Manager will be responsible for attaining financial and sales goals through active coaching and managing to the Business Banking defined DRIVE sales process and sales management process (including cold calling) as well as required paperwork.

  • Develop skills and competencies of their team, maintaining optimum staffing occupancy

  • Ensure focus on identifying and closing cross sell product opportunities, and acquiring new customer relationships within the assigned branches

  • Provide coaching and managing to the team around DRIVE sales activities and expectations

  • Lead, develop and motivate the sales team in their professional growth and maximizing their overall contribution to the business, as well as recruiting sales representatives to build bench strength


Undergraduate degree preferred or equivalent work experience

  • 5+ years Business sales development experience

  • 3+ years experience leading a team to achieve sales results

  • 3+ years of credit experience

  • Strong presentation skills, both verbal & written

  • Ability to work in a matrix organization and develop partnerships across business lines

  • Strong PC skills, both in Word and Excel, or similar software

  • Strong knowledge of banking deposit/credit products and services

  • Strong knowledge of bank operations/systems and compliance/regulatory issues

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday, 8:00AM-5:00PM

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.