Harvard University Digital Content Producer III in Cambridge, Massachusetts

43682BRAuto req ID:43682BRLocation:USA - MA - Cambridge Business Title:Sr. Communications ManagerSub-Unit:------------ Salary Grade:057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:Bachelor’s degree or equivalent work experience. Minimum 5 years of experience in communications with a focus on digital strategy. Demonstrated experience developing and launching websites, creating digital content, and utilizing analytics. Proficient in various CMS and social media platforms.

Any candidate wishing to be considered for this position must indicate that they meet all of the basic requirements in either their cover letter or resume

Candidates wishing to be considered must provide a cover letter in addition to their resume.

Finalists may be asked to provide writing samples and/or samples of their work.Additional Qualifications:Master’s degree preferred. Ideal candidate will have a truly creative and innovative approach to achieve high-level results aligned with best practices in digital communications and audience development. Proven ability to cultivate and maintain high-level relationships with tact and discretion. Exceptional written communication, interpersonal, and organizational skills with meticulous attention to detail. Ability to prioritize effectively and to understand the dynamics of a fast-paced, ever-changing environment. Possesses a collaborative, team-focused working style. Previous experience using project management software.Department:MCCPre-Employment Screening:Education, IdentityJob Function:Communications Duties & Responsibilities:The Senior Communications Manager is a key member of the Making Caring Common (MCC) team. With general oversight and direction from MCC’s Faculty Director and Director/Media Director, they will oversee the development and execution of a digital communication strategy across multiple domains, including social media, web, email, campaigns, content marketing, digital audience development, and analytics. On a day-to-day basis, they will develop content for and operate MCC's digital channels; develop and test messages for various digital audiences; develop and execute MCC's editorial calendar; coordinate campaigns and content development with external partners; track and interpret analytics; and promote MCC events and programs as needed.

Management of external communications partnerships is also part of the position. The Senior Communications Manager will be the primary point of contact for these partners, and, in consultation with the Faculty Director and Director/Media Director, will have primary responsibility for integrating MCC’s partnerships into our digital communications and audience development strategy.

The Senior Communications Manager reports to the Director/Media Director and will work closely with all members of the MCC team, external partner organizations, and other stakeholders.


• Oversees all aspects of digital communications, including developing and executing a program-wide digital strategy to build and engage our digital audiences and integrate the full range of MCC’s work into our digital channels; capitalize on external partnerships; and use analytics to test messages, target content delivery, and measure performance.

• Oversees an anticipated new project (pending funding) to redesign and add functionality to the MCC website. This includes managing an RFP process, selecting a designer, and working closely with the designer and the MCC team to develop and launch the new site.

• Create a project-wide editorial calendar, develop and scheduling digital content according to the calendar;

• Track, analyze, and report on performance across digital platforms.

• Manage day-to-day operation of a range of digital channels, including Facebook, Twitter, blog, email, and www.makingcaringcommon.org.

• Consult on digital communications needs for MCC team.

• Technical troubleshooting across digital channels as needed.


• Oversee all aspects of external communications partnerships, including developing and executing a program-wide strategy to integrate partnerships into our digital communications.

• Manage incoming communications partnership requests and follow up as needed.

• Day-to-day communication with partners, including cultivation of high-level partner relationships.

• Solicit content for MCC digital channels, including guest blog posts, etc.


• Leads the development of various marketing and communications materials, including printed reports, brochures, information sheets, and presentations.

• Develops original written content in alignment with MCC strategic goals.

• Manage events, meetings, and presentations as needed.

• Manage vendor relationships as needed.

Marketing and promotion

• Promote MCC programs and initiatives as needed, including develop and running digital ads (Google, Facebook, etc.) and microtargeting content through social media.

• Oversee design and production of marketing collateral as needed.

This is a one year term position with the possibility of renewalSchool/Unit:Harvard Graduate School of Education EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.