Harvard University Coordinator I in Cambridge, Massachusetts

43635BRAuto req ID:43635BRLocation:USA - MA - Cambridge Business Title:Senior Coordinator for Program Development (Coordinator I)Sub-Unit:------------ Salary Grade:054Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

Minimum of 3 years professional experience.

Additional Qualifications:Bachelor’s degree (public policy, political science, economics, international relations or related field) is strongly preferred. Excellent client management and customer service skills and previous work experience in or with public sector or non-profit organizations in the US or abroad preferred. Fluency in one foreign language desirable. Must be well organized, have the ability to multi task, be a self-starter, be adaptable, have excellent communications skills and offer superior customer service. Ability to respond quickly, independently and with flexibility under tight deadlines. Ability to adjust effectively to frequently changing work assignments and set priorities under changing conditions.

Competencies:

Composure, integrity and trust, time management, customer focus, learning on the fly, technical learning, boss relationships, action oriented, peer relationships, perseverance, priority setting, and self-development.

Additional Information:Harvard University requires pre-employment reference and background checks.

Harvard University is committed to supporting a healthy, sustainable learning and working environment.Department:Executive EducationPre-Employment Screening:Identity Schedule:M-F, 9am-5pmJob Function:General Administration Duties & Responsibilities:

Position Summary:

Harvard Kennedy School (HKS) is the premier resource for Executive Education for public leaders around the world. The Strategic Market and Program Development (SMPD) group within Executive Education (EE) is responsible for new program and new business development for the department. Each year we contract new custom programs for clients worldwide and develop and launch new open enrollment courses. The Senior Coordinator of Program Development position is critical in the unit’s work with faculty, client organizations and other Executive Education units and HKS departments.

General Purpose:

As a member of the SMPD team, engage with external organizations and HKS faculty to cultivate new program opportunities, oversee the Executive Education portfolio of multi-program fellowships, and undertake market and program development activities.

Position responsibilities:

Client relationship development and management

  1. Responsible for and oversee development of 150+ incoming leads to the SMPD unit annually

    a. Serve as the initial point of contact for all requests for new programs and engagement by external organizations

    b. Analyze all incoming leads and develops and oversee on-line Qualtrics lead qualification tools and process.

    c. Prepare briefing memos to recommend client qualifications to Executive Director

    d. Actively support the sponsored program proposal and contracting activities of the unit

  2. Hold meetings with EE participants who are prospective custom program clients

  3. Own the unit’s lead tracking system for current and potential clients

  4. Develop and maintains database of all business development activity for the unit and department. Participate in regular business development meetings to review leads and report on new activity.

Executive Education Fellowships- Multi-Program Administration

  1. Oversee and grow the EE department’s portfolio of multi-program fellowships and group reservations

    a. Serve as the point of contact with all external entities for the development of multi-program reservations for their constituencies

    b. Hold meetings with EE participants or organizations who are current and/or prospective fellowship or group reservation clients

    c. Liaise with other departments at HKS, including research centers and Alumni Relations/Resource Development to coordinate this program and its requirements

    d. Provide client and internal HKS reporting on group reservations and multi-program fellowships as required or requested

    e. Limited travel to client organizations to develop, maintain, and expand this portfolio of activities.

Markets and Program Development Support

  1. Actively participates in SMPD market development initiatives (identified annually)

  2. Undertake customer relationship management database (Talisma) data research for unit projects, and serve as a data and database resource for unit.

Administrative

  1. Develop and maintain SMPD K-Net (intranet) site

  2. Provide day-to-day administrative support for Executive Director. This includes: managing document production for proposals, letters, memoranda, including final formatting, printing, and filing as needed; coordinate activities in support of visiting delegations to HKS and Executive Education, including preparation of meeting schedules and agendas, coordinating meetings with other HKS or Executive Education units and staff, and providing assistance in hosting visitors

  3. Other activities upon request.

School/Unit:Harvard Kennedy School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.