Nuance Senior Product Manager - Services in Burlington, Massachusetts

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Join our Imaging team…greater document flexibility for more personal productivity. We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

The Senior Product Manager (SPM) for Services will conceive, develop, package, and price new service offerings for the Healthcare division. This service product manager will work directly with customers and internal service organizations to develop new offerings that will incorporate the use of technology (e.g. LMS, data analytics/visualization, micro-learning) and identify opportunities to digitize services. The Service PM will manage a roadmap of new offerings and develop the offering elements, key processes, core customer messages, value prop, biz model/pricing/margin analysis, and ensure a high quality GTM.


  • Create and manage service offerings roadmap and requirements

  • Work directly with customers and service delivery team members on new and improved offerings

  • Work with customers to baseline and measure outcomes to develop ROI and value prop models

  • Develop business, pricing, and margin models for existing and new offerings

  • Develop detailed service delivery processes and quality metrics with the assistance of professional services and ensure a thorough look-around-the-corner approach to service delivery

  • Constantly identify opportunities for new digital and in-person services


Number of Years of Work Experience: 7-10

Required Skills:

  • B2B product management experience in the software, tech, or healthcare industries

  • 5+ year of healthcare management consulting and/or service business process creation, pricing, and delivery

  • Ability to articulate and develop value propositions of services

  • Ability to create, understand, and justify financial business cases: TAM, SAM, SOM and other market-based metrics

  • Working with the executive leadership model, analyze, and recommend pricing, margins, and forecasts of service offerings

  • Excellent relationship skills … able to build rapport and trust quickly and easily with domain experts, cross-functional teams, and customers

  • Undergraduate degree

Preferred Skills:

  • Hands-on Epic experience – Epic-enabled hospital preferable

  • Dragon Medical & ASR knowledge

  • Experience working for a software or healthcare technology company, or healthcare provider organization

  • Ability to analyze and understand financial performances of a product line

  • Possesses a customer-centric mindset

  • Strong, clear-thinking capability to focus on what is most important

  • Capability to understand at the micro-level and make decisions at the macro-level

  • Ability to build strong trust-based relationships in a matrix organization and deliver the best solution for the customers

  • Strong Say:Do ratio … delivers on commitments

  • Strong oral and written skills

  • MBA preferred

Education: Undergraduate degree

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

ID: 1-31349

External Company URL: