HarborOne Bank Retail Development Officer in Brockton, Massachusetts

Under the Direction of the VP Branch Director this position will be responsible for assisting in the development of new strategies, programs and key initiatives for the Retail Division. With a goal of maintaining our unparalleled customer experience and strong employee engagement, this position will execute assignments supporting our strong culture while meeting the Division’s short and long-term objectives of continued growth, profitability and efficiency. This position will require a strong work ethic and the ability to function independently, as well as in groups. Strong project management skills will be required to lead the development of new initiatives and support a variety of projects running in tandem.

Some Job Duties:

  • Staffing, Forecasting, Staffing Model and FTE analysis

  • Project management- assisting with new LPO, new branches

  • Business Intelligence on efficiency and performance – data collection and reporting

  • Human Capital Management

  • Flex-times initiative (Improving employee engagement). Drilling down on Best Place to Work data to improve engagement

  • Customer Experience- benchmarking, industry analysis and best practices

  • Job Descriptions- writing and drafting. Evaluating job titles, roles, plan for RB launch

  • Writing procedures and job aides- operations, customer experience, sales, new branch model, re-engineering our dept.

  • Oversight of Retail Calendar and key deliverables

  • Due Diligence on vendors and partners- administrative functions

  • Neighborhood marketing- planning and execution

  • Budget review and analysis; assisting in reporting and administration during budget season

  • Support on special projects as assigned by SVP- Retail or VP- Branch Director

  • Drafting pro formas, business plans and financial analysis for projects and initiatives

  • Product development- assessing existing product set and simplifying

  • Coordinating schedules for H1 Happenings videos

  • Community events- scheduling branch involvement; networking research for existing sites.

  • Customer Feedback- 360 view- Customer Journey mapping; identifying pain points, customer experience delivery

  • Tracking major strategic initiatives for Retail- progress, status

  • Coordinate and led the Retail annual event

  • Assist in marketing plan development and assessing markets. Prepare new markets for marketing support and community outreach.

  • Prepare Branch Hours proposal and communication plan

  • Product/Education initiative- assist in identifying gaps and executing and overseeing plan.

  • Lead the Innovation Committee or Lean Committee

  • Help drive the new LPO and Relationship Banking Group encompassing the Private Label team and the workplace solutions group (formerly Bank at Work). Eventually this person might be the officer responsible for this new arm of retail.


Bachelor's degree (B. A.) from four-year College or university; and A minimum of 5 years of progressively more responsible experience in a retail banking branch system; including project management; executing initiatives that improve sales and customer experience; with prior experience working on branch/retail expansion projects. Prior experience in a management capacity with direct responsibility for diverse projects and teams preferred.

Excellent verbal communication skills with the proven ability to effectively communicate with business partners, direct reports, and other staff to complete organizational initiatives. Ability to effectively present information to management, and employees.

Strong writing skills with the ability to write routine reports, job descriptions, as well as various user guides, policies, and procedures.

Demonstrated business acumen. Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

HarborOne Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ID: 2017-2170

ADP Dept.: Branch Administration

External Company URL: www.harborone.com