General Electric Sr Manager of Curriculum Development in Boston, Massachusetts
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Partner Enablement Team at GE Digital delivers best-in-class enablement to drive excellence and rapid, consistent, and scalable growth for all of our partners. Our ecosystem of experts implements projects that mitigate risk and drive unparalleled innovation & value for our customers. Our channel partners are experts in all things Industrial IoT and GE Digital, and accelerate revenue and adoption of GED solutions.
The Partner Enablement Sr Manager is responsible for the consistent development, deployment, and continual improvement of engaging technical, sales, industry, and solution delivery training for GE Digital’s global partner ecosystem and channels.
Our global partner ecosystem requires a unique mix of product, sales, and technical enablement in the form in-person workshops, regional cohorts, or train-the-trainer programs. Our goal is to not only deliver against requests for custom curriculum and training, but also create a body of standard frameworks and curriculum that are scalable and can be rapidly deployed globally.
We are looking for a proven leader and experienced Curriculum Developer who thrives in a dynamic, fast-paced environment and has a strong training and development background. In this position, you will be responsible for analyzing, designing and developing high quality training content for technical and non-technical Partner Enablement learning programs. You will play a crucial role in the training and development of a successful and effective global partner ecosystem.
The role requires an individual who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, can innovate, move quickly, and not be constrained by how things have been done before.
This position reports to the Senior Director, Global Partner Enablement and works across GE Digital with associated teams to create, manage, coordinate and deliver training (globally) to our partners. This will include select duties as instructional designer, curriculum developer, project manager, and content developer. Successful candidates must work cross-functionally with Product Management & Marketing, Industry, Education, Sales Enablement, and Services teams to develop curriculum and deliver training programs.
In this role, you will:
Own and drive the strategy, design, and creation of custom Partner Enablement curriculum globally
Design, develop, and maintain instructor-led and eLearning in the form of standard and custom end-user and train-the-trainer curriculum for Partner-specific and Regional Workshops to drive rapid sales enablement and implementation readiness
Develop strategic relationships and collaborate with GE Digital and 3rd party Instructors, Sales Enablement, Education Teams, Professional Services, Product Management & Marketing, and Industry Business Units to ensure accuracy of course content, product messaging, and for relevancy of course offerings
Define course requirements, learning objectives, and training deliverables (including presentations, manuals, supporting handouts, exercises, and group activities that support the course objectives) based on business needs and audience analysis
Manage requests from Partner Account Directors and Partners for custom workshops, and serve as the partner enablement go-to person for understanding key sales deals to drive sales, SA, and delivery readiness
Work in a variety of mediums – including print, webinars, classroom participant guides, eLearning, and video – to develop curriculum and materials that are appealing, interactive, and useful for our target audience
Develop a comprehensive framework and methodology for curriculum design and development including audience learning objectives and goals, cognitive learning levels, workshop formats, delivery schedules, and training delivery to learners
Manage ongoing course development and continuous improvement through delivery of pilot classes
Evaluate effectiveness and feedback from workshops, measure outcomes, plan improvements, drive content roadmaps with the Business and Product teams Qualifications/Requirements: Basic Qualifications:
Undergraduate degree from an accredited university
6 years’ experience developing functional and technical adult learning content
3 years’ experience managing course curriculum
3 years’ experience with CRM, LMS and CMSEligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 15%
Must be willing to work in an office located in San Ramon, CA or Open to Remote work
Be a key influencer in organization-wide curriculum development programs by identifying gaps in existing learning offerings, providing recommendations, and determining potential classes and topics for future development
Facilitate collaborative, cross-functional decision-making processes
Ensure that all deliverables meet schedule, resource, and quality goals
Identify risks and develop contingency plans; resolve issues and respond to stakeholder concerns Desired Characteristics:
History of developing and deploying training in multiple formats (eg. Print media, electronic documents, web pages, audio or podcast, multimedia presentations and training modules, distance learning components and deliverables).
Demonstrated high standard for clear, concise communication (written and verbal)
Strong understanding of training technology and adult learning concepts
Classroom (physical and virtual) instructional skills are a strength
Superior verbal & written communication skills.
Demonstrated ability to take strategy and turn it into “learnable” modules.
Strong knowledge of the following core development tools: MS Word, MS PowerPoint, CSS and HTML, screen-casting software (Camtasia, etc.), e-learning software (Lectora, Articulate, Captivate, etc.).
Strong understanding and practical skills with of IS/IT systems (eg. Server & client OS, Databases & client tools, queries, web technologies)
Comfortable in a demanding, IT-intensive environment.
Existing portfolio of training content created and/or delivered
Experience serving global markets
Developer-grade knowledge & experience with LMS and CMSBusiness Acumen:
Appraises and articulates the value of what is most important to the customer and how GE products and/or services can meet those needs.
Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.Leadership:
Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.
Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary. Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner. Acknowledges limitations of one's own knowledge.Personal Attributes:
Engages with product related problems and questions in a disciplined and rigorous manner. Defines objectives, problem statements, and ambiguities before generating and evaluating solutions. Evaluates possible solutions with heuristic or other rational criteria that are made explicit to collaborators. Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based upon facts and metrics. Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment.
Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.
Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.#DTR Locations: United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming; San Ramon, RemoteGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.