General Electric Senior Product Manager - Workforce Management Solutions in Boston, Massachusetts
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This position is accountable for competitiveness of the Shift Select product in the Workforce Management solutions portfolio - in terms of features, functionality and quality. This role will provide strategic direction, focusing on the specific business and clinical needs of the customer. Incumbent will help to drive growth, competitiveness, and long-term adoption. Incumbent works with internal teams, customers, and helps in the formation of the strategic road map.
Lead a team to work closely with engineering to ensure at each step of development program intent and goals are continually met.
Attracting and retaining key talent and creating an environment to foster employee engagement, diversity, professional development, and high levels of employee satisfaction.
Managing key business financial performance indicators and continual improvement of customer loyalty and net promoter score.
Ensuring customer focus by communicating and building rapport with customers as required and ensuring the “voice of the customer” is reflected in work processes.
Close collaboration with marketing to translate practice needs, market analysis, competitive analysis, and regulatory environment factors into actionable strategies and tactics for the product.
Partner with internal and external domain experts to highlight emerging practice trends and product/content needs of the customer
Conducting product research to further understand the competitive profile for the segment worldwide (where applicable) and opportunities for growth
Working with marketing, engineering, and services on long-term product roadmaps, requirements, and business plans.
Driving product portfolio to meet the needs of the market. Responsible for strategy and execution of the product roadmaps and new product introductions.
Establish tradeoffs between internal development and business partnership activities with strategic partners-including contract negotiations and maintenance, product changes, forecasting and financials.
Coordinating the needs across a multi-functional organization, including marketing, sales, operations, engineering, and services teams, while ensuring compliance with quality systems and regulatory requirements.
Evangelize for the product by presenting to customers and users groups; represent the product at trade shows and with media; sell product roadmap internally; participate in winning large deals; provide sales training, and generate enthusiasm for the product.
Create the team environment that encourages innovation.
Works 40% internally and 60% externally with the customers.Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Establish a commitment to quality and communicate the importance of meeting statutory, regulatory and customer requirements. Ensure quality policy is understood, implemented and maintained at all levels of the organization. Establish and communicate quality objectives that are measurable and consistent with the quality policy.
Maintain adequate organizational structures and adequate resources of sufficiently trained personnel. Ensure qualified personnel relative to assigned responsibilities. Ensure appropriate responsibility, independence and authority of all personnel who manage, perform and assess work affecting quality. Qualifications/Requirements: Basic Qualifications:
Bachelor’s Degree in Product Management, Marketing, Engineering, Business Administration, healthcare or related field
6+ years’ experience in product management, product development, or related fieldEligibility Requirements:
Prior experience in a leadership role with direct reports
Excellent oral and written communications skills
Strong analytical and process skills
Strong project management skills
Ability to work effectively within a matrix environment. Desired Characteristics:
MBA or Master’s degree in Marketing, Business Administration or related field.
Degree in Medical Informatics
Degree and practice in a clinical discipline
8+ years’ experience in product management, product development or related field
Deep Product Management/Marketing expertise, including: market trends/analysis, NPI process, product roadmap development, requirements, product life-cycle management,
Healthcare product/industry/technical acumen
Leadership skills to lead teams and shape/lead growth vision and marketing strategy
Innovation – develop new ideas through collaboration and execute on creative ideas
Team oriented – ability to motivate and work well with diverse, cross-functional teams
Proven ability to work globally
Proven ability to influence and negotiate internally and with customers.
. Proven experience working with scheduling software or in a clinical healthcare environment preferred.#DTR Locations: United States; California, Wisconsin; San Diego, California or Wauwatosa, WisconsinGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.