General Electric Senior Manager, Certification & Training in Boston, Massachusetts
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Partner Enablement Team at GE Digital delivers best-in-class enablement to drive excellence and rapid, consistent, and scalable growth for all of our partners. Our ecosystem of experts implements projects that mitigate risk and drive unparalleled innovation & value for our customers. Our channel partners are experts in all things Industrial IoT and GE Digital, and accelerate revenue and adoption of GED solutions.
GE Digital is reimagining how industrial companies, including many GE companies, operate plants, deliver renewable energy, streamline manufacturing, accelerate operating efficiency, and innovate products—using data as the fuel and advanced analytics as the growth engine. Key to our success is the ability to enable our global partner ecosystem to embrace the vision of the Industrial Internet, become experts in each of our industries, and understand the promise of driving disruptive, positive changes across the industrial landscape.
We are seeking a driven, talented, and experienced Manager/Senior Manager, Certification & Training to create, lead, manage, and deliver world class training and certifications programs in a rapidly evolving and expanding partner landscape for global delivery.
In this global role, with your passion for education and certification, you will design, develop, and build, multiple partner certification programs simultaneously and provide the leadership and strategy for a multi-level training program development in different modalities. You will work closely with GE Digital industry teams to develop compelling and relevant industry training and certifications that support the global ecosystem and channels go-to-market strategy.
The role requires an individual who is knowledgeable in adult learning, certification, and instructional design strategies for performance-based outcomes, can innovate, move quickly, and not be constrained by how things have been done before.
This position reports to the Senior Director, Global Partner Enablement and works across GE Digital with associated teams to create, manage, and coordinate industry training & certifications (globally) to our partners. This will include select duties as instructional designer, certification developer, project manager, and curriculum developer. Successful candidates must work cross-functionally with BU Industry, Product Management & Marketing, Education, Sales Enablement, and Services teams in the delivery of certification and training programs.
In this role, you will:
Define course requirements, identify learning objectives, assess learners, performance outcomes, and evaluative strategies to deliver training including consulting with education and industry program owners and subject matter experts to identify performance gaps and learning objectives.
Manage the development of instructional materials (tutorials, digital interactives, user guides, audio and video scripts, story boards, navigational text, tests, etc.) that transform technical information into professionally written, engaging instruction.
Facilitate curriculum and exam development workshops: Job Task Analysis, Content Development, Item Writing/Review, and Standard Settings
Manage exam item development, beta testing, psychometric validation, and general availability release
Setup & maintenance of the item banking tool, and implement an exam development workflow to assist in keeping the certification exams technically accurate and current
Manage multiple curriculum & exam development projects
Define, develop, and enforce certification program guidelines
Maintain a close working relationships with global education, technical, product, industry, and sales enablement teams
Work with vendors to ensure technical and statistical accuracy of GE’s partner certifications
Recruit and collaborate with internal and external subject matter experts
Quality checks and reviews that take place throughout each step of the exam development process
Exam development database permissions and accounts
Ensure proper tracking mechanisms are in place and functional (item version tracking, document control, etc.)
Manage the editorial review of items (i.e.; grammar, spelling, standardizing on technical terms throughout the exam, etc.)
Manage and implement exam maintenance schedules and recertification processes Qualifications/Requirements: Basic Qualifications:
Undergraduate degree from an accredited university
4 years’ experience developing technical and functional adult learning content and certifications
3 years’ experience managing certification development and/or operations
3 years’ experience with CRM, LMS and CMSEligibility Requirements
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 25%
Must be willing to work in an office in San Ramon, CA or Open to Remote work Desired Characteristics:
Report on exam development metrics
Create and implement programs that align with ISO/ANSI 17024 and NCCA standards
Deep understanding of certification exam development life cycle: including exam creation, validation, evolution and retirement.
History of developing and deploying training in multiple formats (eg. Print media, electronic documents, web pages, audio or podcast, multimedia presentations and training modules, distance learning components and deliverables).
Demonstrated high standard for clear, concise communication (written and verbal)
Strong understanding of training technology and adult learning concepts
Classroom (physical and virtual) instructional skills are a strength
Superior verbal & written communication skills.
Demonstrated ability to take strategy and turn it into “learnable” modules.
Strong knowledge of the following core development tools: MS Word, MS PowerPoint, CSS and HTML, screen-casting software (Camtasia, etc.), e-learning software (Lectora, Articulate, Captivate, etc.).
Strong understanding and practical skills with of IS/IT systems (eg. Server & client OS, Databases & client tools, queries, web technologies)
Comfortable in a demanding, IT-intensive environment.
Existing portfolio of training content created and/or delivered
Experience serving global markets
Developer-grade knowledge & experience with LMS and CMSLeadership:
Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.
Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary. Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner. Acknowledges limitations of one's own knowledge.
Ability to clearly correlate the technical problems to the business impact that is affecting the customer. Deliver regular status communication for broad audiences (Not just technical jargon). Understands the need to keep relevant stakeholders informed. Understands when an issue needs to be further escalated. Able to manage customer expectations.Personal Attributes:
Listens attentively; reads and exhibits proper body language in a collaborative setting to drive effective discussion; captures specific formation from the audience and validates it back to them for acceptance; ensures that the information was properly understood by reading verbal and non-verbal cues; asks both open and closed questions in a logical order to gather critical information.
Engages with product related problems and questions in a disciplined and rigorous manner. Defines objectives, problem statements, and ambiguities before generating and evaluating solutions. Evaluates possible solutions with heuristic or other rational criteria that are made explicit to collaborators. Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based upon facts and metrics. Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment.
Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.#DTR Locations: United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming; San Ramon, RemoteGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.