Eastern Bank Product Manager III in Boston, Massachusetts

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

Responsibilities include, but are not limited to the following:

The VP Product Manager will be responsible for the management, development and creation of an array of Business Banking products for customers with a main focus on Credit, Deposit and Treasury products. The incumbent will continuously update product features and pricing to maintain market and sales requirements and implements new products as needed. The candidate must have the ability to utilize product knowledge and industry information to assist customer service, and relationship and sales officers for ongoing service and support of complex customer issues and implementations. The candidate will contribute to the strategic direction of the Business product line and coordinates projects to ensure successful implementation. The VP Product Manager owns various products and has responsibility to oversee overall aspects of the product and run projects as well.

Major responsibilities include:

  • Continuously reevaluates and stays abreast of market trends regarding Business Banking products and pricing focusing on Credit, Deposit & Treasury products. Also implement pricing changes and coordinate with Marketing to communicate with customers and update sales materials.

  • Make recommendations for enhancements to existing products and for new products

  • Prepare detailed product design documents including the business case documentation to upper management

  • Develop and bring to market new and enhanced services for business customers; coordinate process flow and support of the product within the bank, and participate in the testing process within the bank and the customer pilot group

  • Monitor and prepare reporting on product P & L and strategize with management to increase profitability

  • Provide sales support including:

  • Training on products and pricing

  • Assistance on customer calls

  • Subject matter expect and work with Security and Compliance to mitigate and understand risk for the products that are supported to comply with regulatory and bank policy requirements

  • Update and coordinate the creation of new customer agreements and customer disclosures to adhere to regulatory changes

  • Coordinate and manage activities and projects involving product changes with internal areas and vendors

Education and Experience:

  • College degree or equivalent business experience required

  • 6-10 years of banking experience in the business sector in operations or product management

  • Prior experience with Credit, Deposit or Treasury products

  • Project and process management experience required


  • Analytical, experienced with MS Word, Excel and Project

  • Attention to detail

  • Excellent communication skills both oral and written

Organization: Business Banking

Title: Product Manager III

Location: MA-Boston-Boston 265 Franklin Street

Requisition ID: 02170