Citizens Bank Payment Hub Senior Product Manager in Boston, Massachusetts


Citizens Commercial Banking is currently seeking a Senior Product Manager to join our Treasury Solutions Payables team focusing on managing Citizens’ installation of a payments hub platform and the development of new payment services for small business, middle market, and large corporate customers. This is a great opportunity to work with a top regional bank and exceed customer expectations through innovation and commitment to providing the best products.


•Leverage market analysis, competitive knowledge, and customer research to help define product roadmap.

•Create detailed business requirements and use cases. Lead a team of developers, vendors, and others to deliver best-in-class products

•Perform the role of champion to promote and evangelize the product and new features with marketing, sales, support, professional services, partners and customers.

•Create compelling demos for internal and external use.

•Create a roadmap that drives growth and profitability based on client needs.

•Focus on existing product /enhancements. Build critical partnerships with key business lines (Sales, Client Services, IT, Risk, RMs).

•Senior subject matter expert in terms of industry focus/market competition

•Strong understanding of payments industry including check, wire transfer, ACH, and recent real time payments initiatives

•Support Sales on key relationships as well as new opportunities

•Responsible for understanding the impact of regulatory changes to the product set and driving the necessary modifications to ensure compliance.

•Also responsible for all components of client readiness, and colleague readiness (pre-launch activities which require participation from multiple stakeholders – Sales, Implementation, Client Services, Business Services, Marketing, etc.)


Qualifications :

•BA/BS required, MA or MBA preferred

•At least 5 years experience in Product Management

•Broad and deep experience with treasury and online cash management products and services

•Understanding of the operational and service sides of the business, as well as markets and financials

•Ability to communicate at all levels within a large organization

•Demonstrated understanding of product development life cycle

•Proven ability to translate business needs for the benefit of Sales and our clients

•Strong analytical skills/financial acumen

•Demonstrates the ability to create strategic plans and lay out a strategic course of action to drive future business growth for a specific product

• Self starter: forward thinking, not reactive

•Has a detailed understanding of the client needs that drive product usage and utilizes that information to differentiate Citizens Bank

•Demonstrates the ability to translate client needs into marketable product features

•Builds strong and effective relationships within Citizens.

•Develops, implements and communicates measures of product quality and performance with buy-in from partners

•Possesses in depth understanding of the commercial space within the Financial Industry and uses that information to identify competitive advantages

•Possesses in depth understanding of revenue drivers and effectively utilizes revenue drivers to drive higher levels of growth

•Displays positive, can-do attitude

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.