General Electric Partner Enablement Program Manager in Boston, Massachusetts
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Partner Enablement Team at GE Digital delivers best-in-class enablement to drive excellence and rapid, consistent, and scalable growth for all of our partners. Our ecosystem of experts implements projects that mitigate risk and drive unparalleled innovation & value for our customers. Our channel partners are experts in all things Industrial IoT and GE Digital, and accelerate revenue and adoption of GED solutions.
The Partner Enablement Program Manager will help drive massive scale in the partner ecosystem through strategic Partner Enablement training delivery and structured, self-paced learning journeys. This role will enable 100’s of thousands of partners globally, accelerating competency across the GE Digital product portfolio and industries.
We are looking for a motivated Partner Enablement Program Manager who possesses a unique balance of curriculum experience, marketing know-how, business knowledge, and strong interpersonal skills with experience working across multiple instructional delivery modalities to create high-quality learning experiences that support our growing learning community.
In this global role, you will partner with several GE DIGITAL teams to craft learning journeys to educate the GE Digital global ecosystem and channels partners and have the opportunity to help shape and execute a strategy for new educational content, services, and features. The partner enablement learning journeys are a combination of playbooks, videos, online courses, whitepapers, data sheets, demos, classroom training, and certifications that provide a holistic and comprehensive learning experience for the global partner ecosystem and channels.
This role will also drive elements of the global training delivery strategy like in-person training, bootcamps, partner day events, workshops, and activations to support partner training and certification attainment.
The role requires an individual who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, can innovate, move quickly, and not be constrained by how things have been done before.
This position reports to the Senior Director, Global Partner Enablement and works across GE Digital with associated teams to create, manage, coordinate and deliver training and events (globally) to our partners. This will include select duties as instructional designer, curriculum developer, project manager, event coordinator, and content developer. Successful candidates must work cross-functionally with Product Management & Marketing, Education, Sales Enablement, Industry, and Services teams in the delivery of certification and training programs.
In this role, you will:
Manage the learning journey roadmap, co-design (with SMEs) learning journeys, modules & units, and convert training material (PPTs, Brainshark training, Playbooks, Whitepapers, How-to’s) to a standard format that incorporates all content types for all Industries, Sales, and Products across GE Digital
Lead learning journey development projects through the design lifecycle from scoping, research and analysis, design, development, and launch; providing clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation
Facilitate the design, construction, and conversion of learning content into structured, self-paced Learning Journeys as part of a rapidly scalable, searchable, trackable, intuitive, and compelling learning and enablement experience
Curate and design learning journeys that align with the needs of our partner ecosystem & channels and guide them through their education in GE Digital products and the Industrial IoT.
Manage global schedule and delivery partners (GED + 3rd Party Instructors) as needed for Standard Training, Partner Activations, Custom Workshops, Standard Sales, SA Discovery Workshops, Delivery Scoping Workshops, Hackathons, Global Dojos, and Partner Enablement Partner Day events Qualifications/Requirements: Basic Qualifications:
Undergraduate degree from an accredited university
3 years’ experience in a training and/or certification organization with a working knowledge of curriculum development, training, and certification processes
1 years’ experience coordinating certification and training operations
3 years’ experience with CRM, LMS and CMS
2 years marketing / events experienceEligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 25%
Must be willing to work in San Ramon, CA or open to Remote work
Coordinate and deliver partner enablement training events (Partner Days and Demo Days) to drive engagement, strategic knowledge transfer, and onboarding of our partners
Drive the consistent development, deployment, and continual improvement processes for engaging, comprehensive, and intuitive learning journeys that are easily accessible and drive success and expertise for the global ecosystem
Be the voice of the learner, ensuring that their needs are at the forefront of our content efforts and help our team iterate and improve on our learning journeys and overall enablement
Direct and guide learning design for internal and/or external subject matter experts enlisted to produce and publish learning journey content Desired Characteristics:
History of developing and deploying training in multiple formats (eg. Print media, electronic documents, web pages, audio or podcast, multimedia presentations and training modules, distance learning components and deliverables).
Demonstrated high standard for clear, concise communication (written and verbal)
Strong understanding of training technology and adult learning concepts
Classroom (physical and virtual) instructional skills are a strength
Superior verbal & written communication skills.
Demonstrated ability to take strategy and turn it into “learnable’ modules.
Strong knowledge of the following core development tools: MS Word, MS PowerPoint, CSS and HTML, screen-casting software (Camtasia, etc.), e-learning software (Lectora, Articulate, Captivate, etc.).
Strong understanding and practical skills with of IS/IT systems (eg. Server & client OS, Databases & client tools, queries, web technologies)
Comfortable in a demanding, IT-intensive environment.
Existing portfolio of training content created and/or delivered
Experience serving global markets
Developer-grade knowledge & experience with LMS and CMSBusiness Acumen:
Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.Leadership:
Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.
Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary. Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner. Acknowledges limitations of one's own knowledge.Personal Attributes:
Listens attentively; reads and exhibits proper body language in a collaborative setting to drive effective discussion; captures specific formation from the audience and validates it back to them for acceptance; ensures that the information was properly understood by reading verbal and non-verbal cues; asks both open and closed questions in a logical order to gather critical information.
Engages with product related problems and questions in a disciplined and rigorous manner. Defines objectives, problem statements, and ambiguities before generating and evaluating solutions. Evaluates possible solutions with heuristic or other rational criteria that are made explicit to collaborators. Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based upon facts and metrics. Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment.
Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.#DTR Locations: United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming; San Ramon, RemoteGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.