Santander Bank, NA Head of Sales Service and Strategy in Boston, Massachusetts

Head of Sales Service and Strategy - 1704227



Here at Santander, we have an exciting opportunity available at our Boston corporate office. The Head of Sales Service & Strategy is responsible for the strategy and overall direction of the retail network including the development and implementation of the retail network’s strategic planning and activities.

Working in conjunction with senior leadership, responsibilities include: leading the development of the business long term strategic plan; on-going management and optimizing of the bank’s distribution assets (evaluating branch openings and closing/divesture opportunities); and identifying and leading the network to improve efficiency, effectiveness, productivity and/or control. Incumbents will have a solid understanding of strategy consulting, risk operations, process management, project management and financial industry knowledge.


  • Provides oversight and management for branch Look & Feel and branch of the future, including environmental branding and exposure through location design standards and signage application.

  • Acts as chief of staff for retail network managing the implementation of Staffing Model, financial budget adherence, oversight of capital plan, allocation and investment pro-forma. Coordinates resources to resolve highly complex issues and improve systems.

  • Manages/leads projects involving multiple stakeholders and drives the formulation of business processes and requirements. Manages the implementation and communication of any enhancements or changes to products, services or technology resources.

  • Prepares presentations and advises senior executive of recommended changes or improvements.

  • Develops and executes network strategic plan and implementation roadmap. Evaluates organizational process and implementation implications including the development of a coordinated strategy with branch of the future and multi-channel objectives.

  • Partners across the organization to ensure our strategic plans align with the strategic goals of the organization.

  • Formulates plans in support of business objectives and consistent with the organizations strategic goals.

  • Manages the development and implementation of the multi-year integrated distribution strategy and investment pro-forma as well as the ongoing management and positioning of the branch distribution assets to optimize the bank’s capital investment and position the franchise for long-term profitable growth and protect market share.

  • Provides strategic direction on branch openings and closings.



  • Minimum of 10-15 years in the financial industry.

  • Ability to scope out and develop work plan and resource requirements, estimate costs and risks associated with activities.

  • Demonstrated ability to build strong trusted relationships and foster collaboration and teamwork in a variety of settings.

  • Demonstrated effectiveness at using influence persuasion and negotiation to find agreeable exchange and reach positive outcome.

  • Excellent budget management experience with the ability to relate business unit performance to overall impact.

  • Excellent project management skills; ability to manage resources, sets scope, time scales and deliverables, recognizes changing requirements and address program/project impact.

  • Background in modeling and forecasting.

Job : General Strategy
Primary Location : Massachusetts-BOSTON
Schedule : Full-time
Job Posting : May 22, 2017, 6:48:17 PM