Cengage Learning Director of Sales Learning & Development - Go to Market Strategy and Operations in Boston, Massachusetts


The Business :

Cengage Learning is one of the leading providers of innovative teaching, learning and research solutions for academic, professional and library markets worldwide. It has revenues of USD 1.6 billion, over 5,000 employees, and operations in 20 countries. Adaptations of US domestic products are distributed in over 110 countries globally.

Its products and services are designed to foster academic excellence and professional development, increase student engagement, improve learning outcomes and deliver authoritative information to people whenever and wherever they need it.

Cengage Learning is leading the transition from print to value-added digital and custom solutions by developing a deep understanding of its customers’ needs, capitalizing on synergies across its businesses, and delivering innovative products and services that cannot be matched by its competitors.

In the transition to digital, the business recognizes that there is no ‘one size fits all’ in learning. Finding the right combination of content, pedagogy and technology makes it easier for teachers to teach, and students to learn. Cengage Learning’s strategy is to provide the right solution for each instructor; and to develop hybrid, customized, integrated teaching and learning systems that deepen student engagement and improve learning outcomes.


Reporting to the Senior Vice President (SVP) of Sales and Marketing Strategy & Operations, the Director of Sales Learning & Development will be the driving visionary and leader of the L&D team responsible for building a best in class L&D function to drive step-change improvements in the efficiency and effectiveness of the >700 person Sales force.

Position Description:

The Director of L&D will be directly responsible for optimizing and continuing to develop the L&D program across the Higher Ed, Institutional, Career and K-12 sales forces. With over 700 sales people across the country, we need to continue to ensure our Sales people are efficient and effective in their jobs through learning and becoming experts on our new digital products and continuously developing their sales competencies and leadership skills.


  • Lead the optimization and development of a best-in-class Sales L&D function

  • Develop the go forward strategy for L&D, including evolution of L&D as we drive to technology leadership.

  • Work with the L&D team to develop out leading edge, interactive content along the key Sales competencies

  • Track performance of all L&D programs on an ongoing basis to ensure strategies are effective and to spot any emerging trends/opportunities. Bring new innovative learning techniques to the forefront.

  • Drive more mobile learning to fit within the sales force workflow

  • Lead and implement recruiting processes, initial training, advance sales skills training models, and ongoing managerial training

  • Partner with L&D Directors within the Sales Regions to design and implement recruiting processes and onboarding training procedures of new sales professionals

  • Lead and develop ongoing product training plans in concert with the marketing and product teams

  • Work closely with the Senior Vice President of Sales & Marketing and Directors of Sales to identify sales talent in the organization and develop individual career development plans for those individuals

  • Champion operational excellence by leading the team to collaborate with CRM teams to help gather requirements and support through the development and training on strategic enhancements of our internal tracking systems

  • Foster a collaborative environment for your team of L&D Professionals that supports engagement, empowerment, discovery, and innovation. Commit to coaching team and development for yourself and others on the team. Establish challenging and meaningful goals that align with company priorities

  • Oversee the management of temporary staff pool for Go-To-Market Sales


  • Experience having led an innovative Sales L&D organization at a Technology Company

  • Experience having managed a high powered L&D team

  • Extensive experience with CRM, sales reporting and/or knowledge management tools

  • A successful track record of working with managers and executives at high levels in and across the organization, as well as sales representatives and support staff

  • Must demonstrate leadership, influence, project management, and relationship-building skills

  • Willingness to travel (approx. 30%) as required for business purposes

  • Ability to develop clear action plans and drive processes with numerous interdependencies

  • Must have attention to detail, a commitment to quality and be results driven and customer focused

  • Excellent written and verbal communication skills, strong presentation skills

Requisition ID 2017-3264

Job Locations US-MA-Boston

Posted Date 5/15/2017

Job Function Other