Liberty Mutual Director, Creative Operations in Boston, Massachusetts

  • Advance your career at Liberty Mutual Insurance- A Fortune 100 Company! *

The Director of Creative Operations will be responsible for leading and supporting a fast-paced, deadline-driven atmosphere, and will oversee the internal creative team to ensure delivery of strategic, integrated, and effective work across multiple communication channels. Accountable for overall operations of the team – including process and key measures. Motivates and inspires a team of creative individuals


  • Responsible for overall leadership & operational excellence of the creative groups – including quality, efficiency and effectiveness of external work and internal group processes & performance.

  • Coaches and mentors employees on estimating cost of projects, compiling and updating schedules, planning strategies for print and digital projects, project QC, developing project briefs, and use of creative tools and resources.

  • Partners effectively across key stakeholders and departments to ensure delivery of on-time, high-quality deliverables that address business partner challenges and meets objectives.

  • Interprets marketing briefs and stakeholder objectives to design, develop, write and produce creative work that is on brand and meets business goals and budget requirements.

  • Communicates findings and recommendations, relevant to the business and audience, in a clear and compelling manner in written, oral, and presentation forums.

  • Creates meaningful relationships with internal clients and stakeholders to align on expectations, creative output and quality standards.

  • Continuous innovation and delivery of streamlined processes to drive efficient work deliverables with high quality outputs.

  • Effectively understands web, mobile and email design standards and best practices

  • Educates team members on technologies and facilitates learning of new technologies that enable continuous improvement of outputs.

  • Defines appropriate reporting metrics to measure effectiveness of work and efficiency of processes.

  • Determines need for and manages outside vendors and support (e.g., freelance designers, illustrators) as necessary for the completion of projects. As required, works with outside agencies to ensure consistency with brand guidelines.

  • Qualifications: *

  • 15 years of experience in marketing and management.

  • Executive presence, including strong presentation skills and comfort level with clients and senior management.

  • Previous management experience is required, with emphasis on establishing & managing internal process to deliver high quality of marketing output.

  • Prior experience managing an internal creative group and/or advertising agency experience a must.

  • Excellent communication skills to effectively determine and interpret customer needs.

  • Proven experience in brand and consumer facing work across touch points. Excellent project management skills to lead & support a fast-paced, deadline-driven atmosphere.

  • Ability to meet deadlines.

  • An expertise in digital and print communication is mandatory.

  • Ability to problem solve, and pay meticulous attention to detail.

  • Benefits: *

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Marketing & Communications

Title: Director, Creative Operations

Location: MA-Boston

Requisition ID: 86459