Liberty Mutual Director, Advanced Analytics – Digital Analytics in Boston, Massachusetts

Join the Digital team at Liberty Mutual Insurance - A Fortune 100 Company!

At Liberty Mutual, the Digital space is a dynamic, creative, and high energy environment. Our applications offer customers the ability to research, quote, purchase, and service individual policies across digital devices. This space is constantly growing and evolving to exceed our customers’ digital expectations and encompasses many exciting projects is a fast paced customer centric agile environment.

We are looking for a manager responsible for providing quantitative analyses and decision making guidance to improve our 10 million customers’ claims experiences through optimizing the digital experience and increasing operational savings and NPS. This manager will lead a team of analysts who leverage a robust digital tool suite to provide analytical insight and recommendations on key strategic initiatives and consistently identify optimization opportunities and then lead the analysis of the resulting in-market tests.


  • Lead eClaims growth strategy work; identify and lead strategic initiatives to help achieve aggressive growth targets and exceed our customer expectations.

  • Be a thought leader in utilizing digital tools to continuously identify hypothesis to improve business results and the customer experience.

  • Develop measurement plans and partner with Digital leadership and cross functional groups to execute pilots and in market tests.

  • Lead the identification, prescription, and monitoring of leading KPIs and value driven tolerance for variance on a regular cadence.

  • Create and deliver Senior Management presentations on an ongoing basis. Lead the annual planning process and provide monthly analysis of key business results.

  • Attract, develop and retain top analytical talent for the Digital team.


  • Bachelor's degree plus 5-10 plus years progressively more responsible work experience in analytics.

  • Advanced analytical and problem solving skills. Outstanding skill in using a variety of analytical software to facilitate analysis.

  • Excellent written and oral communication skills are required, including advanced PowerPoint. Must have the ability to communicate with array of stakeholders including executive leadership.

  • Strong business acumen with the ability to lead and collaborate on cross functional projects in a customer and technology focused organization.

  • Ability to work in a dynamic fast-paced environment and work on multiple priorities required. Strong organization skills are necessary.

  • Proven experience managing and developing top analytical talent.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Analytics

Title: Director, Advanced Analytics – Digital Analytics

Location: MA-Boston

Requisition ID: 87213