Liberty Mutual Digital Design Director in Boston, Massachusetts

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. We’re seeking a curious thought leader who wants to revolutionize our business by using modern, open technologies and frameworks to create innovative experiences that help our customers navigate the deeply emotional journeys related to insurance. Let’s build something great together.

In this role, you would:

Experience design: You will help guide your team to uncover what customers think, feel and value by using insights from user research, site metrics, and industry trends to drive the experience design for key customer journeys.

Collaborative, agile delivery: You will collaborate with multiple functions to bring new experiences to market using agile methodologies. You will continuously evolve design strategy based on user feedback and test results to ensure solutions deliver real value to customers.

Talent development: You will coach and mentor a team of designers, providing ongoing feedback to help them strengthen their design techniques and develop their business consulting, communication and presentation skills. You will ensure the right team members are deployed to the right problems in order to get the best results.

Evolve design standards: You will partner across the organization to help ensure continuity across channels and touch points for key customer journeys. You will contribute to the development of a living design system to improve cohesion across the digital portfolio and support the brand strategy.

**This position can be located either in Boston or Portsmouth.

This role might be for you if you have:

  • A degree in Interaction Design, Experience Design, HCI or related field. Master’s preferred.

  • 10 years in user experience design. High-volume transactional experience preferred.

  • Well-rounded UX skills – killer interaction design skills with demonstrated capabilities in 1-2 additional disciplines (IA, research, content strategy and/or visual design) are preferred.

  • Experience working with business and development teams throughout the product lifecycle.

  • Proven delivery of business and customer value achieved through shipped products.

  • Experience mentoring design talent and leading project teams; direct management and experience building teams strongly preferred.

  • Experience using the Design Thinking framework and other human-centered design techniques, including persona development and journey-mapping.

  • Strong storytelling skills, ability to pitch creative concepts to executive audiences.

  • Experience with rapid prototyping using tools such as Axure, Invision or UXPin.

  • Familiarity with responsive design and front-end development languages (CSS, HTML)

  • Experience creating design systems, style guides and/or pattern libraries a plus

We take care of our employees…

… with comprehensive benefits, cool perks, fun offices...and unlimited coffee to keep you going:

  • Workplace Flexibility

  • Wellness Perks

  • Collaborative workspaces

  • Sit/stand desks

  • Career development, programs and classes

  • Diversity & Inclusion programs

  • Commuter Benefits

  • Adoption Assistance

  • College Savings Plan

  • Education reimbursement

  • Annual Hackathon

Liberty Mutual was named as a ‘2016 Great Place to Work’ by Great Place to Work US.

For more info about our benefits, check out: .

Job: *Digital Customer Experience

Title: Digital Design Director

Location: MA-Boston

Requisition ID: 84432

Other Locations: US-NH-Portsmouth