Autodesk Customer Success Manager in Boston, Massachusetts
Do what s next
Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers?
If this sounds like you, we are looking for Customer Success Manager to help Autodesk s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.
This is an exciting opportunity to unequivocally influence our customers, and Autodesk s, success.
How can you contribute to our team and our organization?
Real Customer Success comes from the heart. The foundation of our culture isCustomer First!
Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinatingsupportto maximize a customer s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk s customers innovate more quickly and gain a competitive advantage in the marketplace
If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their use cases AND have impeccable relational skills to create win/win environments for all parties that you work with Let s talk!
ResponsibilitiesAccelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe. Establishes measurable criteria for success and assists in building organizational alignment.
Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions.
Collaborates with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO).
Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)
What you will need:
Minimum 5 years leading customer-facing organizations
Strong empathy for customers AND passion for revenue and growth
Proven ability to adapt to change
Demonstrated desire for continuous learning and improvement
Ability to manage influence through persuasion, negotiation, and consensus building
Background of post-sale and sales experience preferred
Deep understanding of value drivers in recurring revenue business models
Strong financial acumen including analytical and process-oriented mindset
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills
Relevant Bachelor s degree; preference for computer science or related degrees
Job: *Customer Success & Services
Autodesk is proud to be an equal opportunity employer and considers all qualied applicants without regard to race, gender, disability, veteran status or other protected category.
Title: Customer Success Manager
Requisition ID: 17WD23410