Marsh & McLennan Communications Manager in Boston, Massachusetts

Communications Manager


The purpose of this position is to lead and coordinate the development of content and communication strategies for Mercer Wealth. This will include having strategic oversight over the various forums, ensuring the validity of the content, creating it, working directly with the Wealth Leadership team to coordinate the forums where the content will be delivered, etc. This position will also be responsible for managing current business learning and training curriculum and platforms to meet onboarding and development needs of the business.

Work with leaders and members of Wealth team to establish and implement an overall communication strategy and accompanying communication materials for leaders, supervisors and employees on various organizational initiatives. This includes:

  • Provide internal and support external communication activities that will help support the achievement of a $750M budget

  • Develop content that will be used for internal employee dissemination via blogs, newsletters, town halls, digital and social media campaigns, etc.

  • Crafting and writing communication strategies and plans

  • Using strong editorial and proofreading skills to review all communications distributed within the Wealth Leadership team or from the Wealth Leadership team to a broader employee group.

Advise and coordinate content design:

  • Perform continuous research and analysis of current content and communications platforms to develop strategies

  • Provide knowledge and understanding of industry tools

  • Partner with experts and use resources and tools created by COEs and external vendors to provide advice, peer review, and enable resources for the business on a regular basis

Lead and organize the effective roll out of learning and training programs across Wealth

  • Lead and manage New Hire training curriculum

  • Careerlink Administrator: Maintain and update all existing courses

  • Update coaching, exercises and online courses. Ensure accessibility.

  • Manage coordination of training champions. Lead quarterly training calls re: status, topics, leadership messages, success stories, leverage of materials and expansion opportunities.

  • Identify learning gaps and develop new training as needed. Identify objectives, audience and delivery method

Relationship building:

  • Establish and strengthen relationships with key leaders and stakeholders across the business. Develop and maintain a network of HR, Communications, Marketing, Finance and business contacts to facilitate co-development and implementation of key deliverables.

  • Partner with business leaders to ensure communication goals are being met

  • Leverage resources and build connections across numerous constituencies to ensure successful project completion


  • Bachelor’s degree; Professional Certification and/or Master’s degree in Communications, Learning and Development or related field an asset

  • 7-9 years communications, learning and development experience

  • Demonstrated communication, presentation/business writing and influence skills, project management skills

  • Experience in the financial services industry required

  • Proven ability to influence strategy and build strong partnerships

  • Experience developing internal, external communications campaigns that drive results and revenue

  • Experience developing digital and social media campaigns

  • Knowledge of current learning and development theory and practice

  • Proven ability to organize complex schedules and plans involving multiple partners, external vendors, and teams

Excellence in:

  • Project management skills

  • Ability to influence

  • Oral and written communication skills

  • Presentation skills, including mastery of powerpoint

  • Computer literacy including familiarity with e-learning and other training technology

  • Problem solving and creative thinking

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit for more information and follow us on LinkedIn and Twitter @Mercer.

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: Marsh &

McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Job Communication

Primary Location US-MA-Boston

Other Locations US-New York

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Req ID: BOS000ZZ