State of Massachusetts Communications Coordinator in Boston, Massachusetts

The Department of Children and Families seeks dedicated child welfare professionals who are committed to upholding the Department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. The Department’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

The Department of Children and Families (DCF) is seeking a highly ambitious, driven, professional for the role of Communications Coordinator . Reporting directly to the agency Director of Public Affairs, this dynamic individual will serve as a point of contact for all internal and external communications. The successful candidate must be self-motivated, engaged, and a collaborative team player who is comfortable working in a fast-paced environment while supporting the agency’s communications and marketing strategy consisting of content development and editing, social media, and intranet/website updates.

The Coordinator will assist the Director of Public Affairs with media inquiries and message development and will provide guidance to program staff involved in disseminating agency information to the media. The Coordinator may be required to work nights/weekends and travel throughout the state to press conferences and meetings as well as work collaboratively with internal and external partners.

/Duties and Responsibilities (these duties are a general summary and not all inclusive):


· 1. Provide ongoing communications support in a variety of capacities, including

but not limited to, fielding media inquiries, drafting press releases and

maintaining various editorial content

· 2. Assist Director in preparing and reviewing communications (e.g. speeches, memoranda, reports, electronic media); Offer guidance on content and most effective medium for delivery

· 3. Draft and manage social media content to engage audiences, including social media posts, articles, blogs, videos, and photos; ensure agency branding is accurate and consistent across channels

· 4. Maintain the DCF internal/external website including editing, entries and updates

· 5. Prepare Director for interviews and other media assemblies including pulling together necessary statistics, case details or other materials and information in order to be fully briefed

· 6. Foster and maintain relationships with agency management, internal/external staff and other engaged stakeholders

· 7. Identify and recommend news, public interest and other story ideas that will help generate greater awareness about DCF as well as key programs, activities and initiatives

· 8. Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the agency

/ Preferred Qualifications:


· 1. Compelling writer who can draft content concisely, to express thoughts clearly, and to develop ideas in logical sequence;

· 2. Knowledge of the principles and practices of public relations and the laws, rules and regulations pertaining to the release of information;

· 3. Ability to present complex information, including data, to a variety of audiences (ranging from subject matter experts to the general public) by utilizing a variety of formats (e.g. written articles, oral and visual presentations, etc.);

· 4. Demonstrated ability coordinating the efforts of diverse groups;

· 5. High level of self-motivation and accountability, bringing enthusiasm and energy to tasks

· 6. Expertise with social media and digital media applications and best practices

· 7. Detail-oriented and highly organized, with strong ability to successfully multi-task and manage priorities

· 8. Capacity to exercise sound judgment and to exercise discretion in handling confidential information;

· 9. Proficient usage of Microsoft Office products including Word, Excel, PowerPoint and Outlook; technically savvy utilizing a variety of website and social media platforms.



/ Pre-Hire Process:/

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants".

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

  • Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

  • Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.



/**Please ensure that you attach a resume with your application submission to this requisition./

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.**

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Children & Families

Title: Communications Coordinator

Location: Massachusetts-Boston-600 Washington Street

Requisition ID: 160008ES