General Electric Commercial Leader - Workforce Management Solutions in Boston, Massachusetts
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsible for creating and winning sales opportunities for Workforce Management Solutions products/solutions/services. This role will work closely with customer leadership teams to improve financial and operational performance, develop service line strategies, improve management decision-making, enhance customer experiences, and adopt GE management practices in order to successfully close solution sales. Must develop relationships to access C-Suite decision makers.
Accountable to achieve Product/Solutions/Service orders and sales OP target
Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities
Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services
Territory & Account Management
Create business plans for territory/assigned accounts including, but not limited to opportunity development, competitive strategies and targets
Build strong business relationships and formulate account strategies and plans to continuously strengthen relationships within the assigned accounts/ territory; identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools
Continuously develop and improve a network of key opinion leaders within the assigned territory
Track and communicate market trends to/from the field including competitor data, and develop and lead effective counter-strategies
Product & Market Expertise
Expert level detailed knowledge of product / services; be able to present and discuss the technology and clinical benefits in terms relevant to customers
Expert level market and competitor knowledge related to their product/solutions/services
Continuously update understanding of customers' changing clinical and/or operational issues and challenges
Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GE
Differentiate product offering during the various stages of the sales process, actively support the customer through their decision making process towards a successful outcome for GE.; represent the company at relevant medical conferences and technical exhibitions
Identify and create new opportunities and work with sales leaders & account teams (where applicable) to increase prospect funnel
Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of product/solution/service opportunities to meet orders, sales and margin targets and maximize customer satisfaction
Create and maintain opportunities in the applicable sales funnel tool and/or CRM tools
Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and requirements are tied to documented customer inputs
Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and satisfaction
Identify and lead up-sell/add-on opportunities with current clients
Lead opportunities with new pursuits and up-selling, includes proposal development, analysis and project planning
Promote and complete timely performance feedback to team members and engagement leaders
Achieve high NPS (client satisfaction) scores
Share best practices with team on competitive sales process, account planning, product positioning, value proposition, etc.
Serve as an effective advisor (formally) and mentor (informally) for more junior staff by via goals and objectives, career development & formal evaluations
Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes
Adhere to all applicable GE and GE Healthcare compliance policies, codes and training requirements
Identify and report any quality or compliance concerns and take immediate corrective action
Bachelor’s Degree and minimum 8 years of selling experience in a medical, healthcare or technical field( e.g. biomedical engineering, medical physics) or Life Sciences field
Previous experience in the Healthcare Industry
Ability to interface with both internal team members and external customers as part of solutions based sales approach
Ability to manage complex process projects
Ability to energize, develop and build rapport at all levels within an organization
Strong capacity and drive to develop career
Excellent verbal and written communication skills in local language as well as good command of English
Ability to synthesize complex issues and communicate in simple messages
Excellent organizational skills
Excellent negotiation & closing skills
Strong presentation skills
Able to travel
Valid motor vehicle license
Quality Specific Goals
Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines
Maintain knowledge of and understand all applicable Global Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int’l Law are broken.
Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int’l Law is broken.
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Proven and progressive previous experience in sales/services/promotion to C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc.)
Previous experience in Time and Attendance, Payroll and/or Staff Scheduling strongly preferred.
Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Any city located near a major airport
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.