ADS Communications Manager, Virtual Operations in Boston, Massachusetts

Virtual Communications Manager – Alexa Data Services (ADS) Virtual Operations is a newly created role that will be responsible for the communications strategy that supports our virtual operations teams. This role will be responsible for developing and maintaining communication best practices that support Alexa Data Services teams who work virtually in a variety of geographies. We are seeking a talented and experienced Communications Manager to join ADS Operations and help build a culture of collaboration amongst our global team of virtual employees. The Virtual Communications Manager will be responsible for writing and managing content for the ADS Virtual Team Portal. This will encompass a comprehensive resource center that provides tools, content, and other important information. Overall objective will help promote employee engagement and enables effective communications between Operations Managers and Data Associates.

The ideal candidate is a self-motivated internal communications professional and a team player with the ability to quickly adapt and deliver quality results in partnership with multiple stakeholders across a global community. The Virtual Communications Manager not only possesses exceptional copywriting and editing skills for both original content as well as rewriting and optimizing content from subject matter experts, but also excels at writing for end users. This person also works backwards from the intended audience to produce compelling communications.

Job Description:

  • Support and drive the development and implementation of communication strategies for ADS Virtual Operations.

    · Develop and execute highly innovative global internal communications that successfully engage a dynamic employee base

  • Identify and implement appropriate content through existing and new communication vehicles; proactively build and maintain communication materials (FAQs, White Papers, Speaking Points, Video presentations, etc.)

  • Coordinate the distribution of timely and relevant communications including maintaining the ADS Virtual Operations communications website.

  • Manage end-to-end execution of communications, including assessment, writing, review, and publishing. Establish best practices and facilitate training for operations managers in executing a consistent communications strategy.

  • Consult and assist in the development of presentations, projects and operational changes.

  • Responsible for the strategic planning and implementation of projects that support employee engagement.

  • Works across teams to ensure consistent and appropriate utilization of messaging, reporting, and tools that enable the virtual environment.

  • Create content delivery templates that enhance readability, consistency, and understanding among end users

  • Bachelor’s degree in Communications or a related field

  • Strong project management skills and experience

  • Proficiency with Microsoft Office Word, Power Point, Publisher and Excel programs

  • Excellent presentation skills

  • Experience writing and editing both short-form and long-form copy; must provide your portfolio of projects that you have written, edited, or contributed to

  • Graphic design or videography experience

  • Experience with internationalization and localization

  • Experience working with a remote/virtual workforce

  • Master’s degree in Communications or a related field

  • 5+ years of related experience

  • Communications experience in large global organization

  • · Some experience in classroom facilitation preferred

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

AMZR Req ID: 575825

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