Oracle Practice Manager - Retail Vertical - NetSuite Professional Services in Bedford, Massachusetts

This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.

Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual contributors. May serve as advisor for moderately complex engagements.

8 years of experience relevant to this position including 4 years of consulting experience and 2 years of project management leadership experience. Undergraduate degree or equivalent experience. Can lead, engage, mobilize and motivate multiple teams to accomplish goals. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Why OracleNetSuite?

One word -transformation.

At NetSuite, we believe the cloud is here to stay and sodo our 20,000 customers. We believe businesses should not be bogged downby the overhead of bulky data centers and expensive personnel to run itall. Businesses need to be lean, efficient and agile. NetSuite isliterally transforming business around the globe by providing a cloud-based,unified system that delivers unprecedented capabilities to drive businessforward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite hastransformed the business operations of our customers without the high costs andinefficiency of on-premise systems.

Transform yourcareer at NetSuite

At NetSuite we work hard and we work smart. We hirefierce competitors. We hire individuals that are fearless trail blazers. NetSuiteemployees take the hill, we prefer action over inaction, we are tireless in ourmission and we pause only to celebrate our success. And we DO celebrate,because if you don t have fun along the way, then what s the point?


The Practice Manager, Professional Services -Delivery is responsible for attaining quarterly Professional Services (PS)revenue targets, in the form of delivered billable hours. Additionally thisrole is responsible for the scoping and positioning of new services engagements.The incumbent will act as a key point of contact for Sales and SolutionConsulting on opportunities within designated vertical. This role directlysupports the sales cycle via internal knowledge transfers, solution reviews andexecutive-level prospect meetings. The successful candidate will excel atexpanding NetSuite s footprint with existing customers through upsell ofservices opportunities. They will manage a team of resources, as well as handleall resource planning and staffing for team on a broad range of servicesengagements, maximizing billable utilization. Furthermore, the role will manageproject portfolio and ensure that quality standards for delivery areexceeded. The Practice Manager, Professional Services - Deliverywill serve as an escalation point for services engagements. As well as being akey resource for internal practice development efforts, will train andmentor new and experienced resources.

DetailedResponsibilities include:

Achieve and Exceed PS Revenue and ProfitabilityObjectives

-{PS..0}->Ensure team billable utilization targets are met

-{PS..1}->Attain quarterly PS revenue targets

-{PS..2}->Support the sales cycle through scoping andapproval of PS engagements, Executive-level prospect meetings and Solutionreviews

-{PS..3}->Manage project portfolio to ensure quality,on-time and on-budget implementations using a mix of global resources

Increase the Value of the NetSuite Application forCustomers

-{PS..4}->Expand PS sales in existing customer base

-{PS..5}->Become trusted adviser to the Customer throughimplementation lifecycle and beyond

-{PS..6}->Team with Account Management and ClientManagement teams to promote user adoption and effective use of NetSuite, andsupport renewal efforts

-{PS..7}->Collaborate with NetSuite partners duringservices engagements

Ensure High Customer Satisfaction and Referencability

-{PS..8}->Responsible for adhering to highest qualitystandards in project delivery

-{PS..9}->Manage executive-level customer relationshipsand provide team oversight through NetSuite implementation

-{PS..10}->Serve as Steering Committee member on strategicprojects

-{PS..11}->Responsible for project staffing and resourcescheduling on a broad range of consulting engagements

-{PS..12}->Contribute to company s focus on verticalizationthrough participation in internal cross-departmental initiatives

Increase Engagement and Capabilities of PS Resources

-{PS..13}->Hire, train and manage team of new andexperience resources to fulfill Practice objectives

-{PS..14}->Provide coaching and mentoring to assist inresources career development

-{PS..15}->Build team s expertise and confidence in projectdelivery work

-{PS..16}->Handle day-to-day administrative tasks such as:vacation scheduling, expense reports, time

*PreferredQualifications/Skills include:


-{PS..18}->Bachelor s degree or recognized equivalency orachievement of recognized professional level

-{PS..19}->8-12 years of experience in systems applicationsconsulting, either internally via an IT organization or externally with aconsulting firm or software provider

-{PS..20}->Significant Retail application solutionexperience.

-{PS..21}->Strong background in mid-market andenterprise-level Project Management, including experience developingwork-breakdown structures and project plans, most notably in Microsoft Project

-{PS..22}->Demonstrated experience in translating customerbusiness requirements into workable software solutions

-{PS..23}->Exceptional verbal and written communication isrequired with previous experience creating Statement of Work for new andexisting customers

-{PS..24}->Strong experience in Change Management andBusiness Process Mapping

-{PS..25}->Excellent client management skills and theability to work with customers to develop and manage an implementation plan

-{PS..26}->Previous services sales experience; comfortableinteracting at the C level

-{PS..27}->Consulting and management experience in a SaaSenvironment is a plus

-{PS..28}->Previous consulting experience with one or more thefollowing applications: Netsuite, Oracle, SAP, PeopleSoft, JD Edwards

-{PS..29}->PMP certification

Job: *Consulting

Organization: *Oracle

Title: Practice Manager - Retail Vertical - NetSuite Professional Services

Location: CO,Colorado-Denver

Requisition ID: 1700136L

Other Locations: United States