Philips Senior Field Marketing Manager, Service Agreements in Andover, Massachusetts

see word document

In this role, you have the opportunity to shape the way Philips serves the North American healthcare market…

This Senior Field Marketing role with The North America Customer Services Field Marketing Team provides centralized management for our Customer Service agreement portfolio. We are looking for a Senior Field Marketing Manager who can develop and manage relationships with Customers, sales partners, finance, legal, back-office, services and field marketing peers, global team resources, service operations and service delivery teams to shape the services we provide to the market and grow our portfolio of service agreements.

You are responsible for

  • A Portfolio of service agreements that addresses customer requirements for healthcare delivery equipment maintenance, support, education, parts, optimization, and more

  • Service Agreement development, expansion, value proposition, offer design

  • Collaboration with all Philips colleagues across services marketing, field marketing, sales support centers, sales, finance, legal, back-office, and more

  • Service Agreement central management of Customer facing documents, brochures, presentations, terms and conditions, exhibits, quotation form and content

  • Service Agreement pricing guideline development and deviation management

  • Service Agreement discount policy management

  • Management of Philips formal quality policies and procedures related to service agreements

  • Provides North America market input to the global strategy for the Customer Service portfolio

  • Collects and analyzes market information; defines existing market target groups.

You are a part of

A high performance team of marketing professionals committed to delivering Healthcare providers and enterprises the best healthcare technologies and services available in the world.

You will report into the Sr. Director, Field Marketing, Customer Services and Install Base. This position can sit in Bothell, WA, Andover, MA or Franklin, TN, or anywhere in the continental United States.

To succeed in this role, you should have the following skills and experience

  • Bachelor's Degree in marketing or business – MBA preferred or equivalent work experience in Marketing positions

  • Knowledge and experience greater than 7 years working in a high technology / healthcare environment

  • Comprehensive understanding of Customer Services business

  • Knowledge and experience in Customer Services products, processes, and core team interactions

  • Demonstrated experience launching and marketing service-related or other intangible products.

  • Demonstrated success in developing and implementing strategic marketing and business plans.

  • Proven change agent who is willing to actively promote new ways of doing business

  • Strong results orientation. Capable of making commitments, setting priorities, and delivering results on time and on budget.

  • Creative thinker who can bring fresh ideas and think around roadblocks

  • Self-starter who can operate without daily direction and can set priorities

  • Strong project management skills with proven track record in leading teams.

  • Strong analytical/problem solving skills.

  • Effective communication skills including demonstrated stand-up presentation skills, group facilitation and ability to effectively interact with worldwide / international personnel.

  • Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple locations.

  • Enthusiastic and high energy

In return, we offer you

Encouragement to learn new transferrable skills, grow your business acumen, and apply your marketing and solution innovation skills to a dynamic company in a rapidly evolving healthcare market. If you excel in marketing, we can make you better through a global network of partners specialized in all aspects of marketing, finance, service operations, and more. All you need to bring is your thirst for knowledge and your desire to help us realize Philips’ mission and vision to positively impact 3 billion lives a year.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Call to Action / Contact

Find out more info about Philips at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.