Anthem Director Strategic Account Management - 130105 in Andover, Massachusetts

/ Your Talent. Our Vision. / At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care .

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Responsible for Managing a team of Customer Success Managers who ensure smooth implementations that achieve cost, quality and revenue goals of our new suite of Enablement product offerings sold to providers, delivered to the core Anthem business and sold to external plans.

  • Manages executive communication, serves as a single point of contact for the client and an escalation point for clients who have issues with their engagement, tracks overall progress towards achieving goals, ensures the creation of an overall project plan, identifies and resolves worry items and gaps in the project plan and directly oversees staff dedicated to each project (customer success managers) and indirectly manages other staff involved in the client engagement (clinical, technical, analytical, etc.).

  • Becomes an expert on the Enablement product / solution suite and the broader Anthem capabilities and acts as an advocate for their clients, bringing technology, process and other resources to the client implementation as needed to drive client success.

  • Assesses potential clients’ capabilities and needs and ensures that the offering is tailored to the client’s unique situation and best situated to realize the client’s goals during the business development cycle.

  • Enables new product implementations through effective piloting with existing and potential clients.

  • Designs and develops appropriate governance forums to manage performance, including executive steering committees that review deal progress, outcomes and challenges.

  • Identifies gaps, risks and worry items during all stages of product implementation, ensuring they are surfaced and mitigation strategies identified and implemented.

  • Supports account renewal process, bringing Business Development back into the process as initial phases are coming to a close and assists in identification and development of renewal options for clients.

  • Hires trains coaches counsels and evaluates performance of direct reports.

  • Requires a BA/BS; 10 years’ experience managing large customer implementations and / or consulting engagements; or any combination of education and experience which would provide an equivalent background.

  • Master’s preferred.

  • Experience working with payers and providers preferred.

  • Deep experience and knowledge in value based payment models, and value creating enablement capabilities preferred.

/ Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran. /

Job Business Support

Title: Director Strategic Account Management - 130105

Location: massachusetts-Andover

Requisition ID: 130105